Ramsey Bros has partnered with AgriSync to extend the company’s commitment to providing excellent service and support to their farmer customers. Through the AgriSync service management tool, Ramsey Bros expert advisors can deliver additional support and problem solving remotely through any smartphone. This provides another method to help their farmer customers solve problems, make decisions and maximize uptime.
“We’re thrilled to introduce AgriSync in Australia and partner with such innovative industry leaders like those at Ramsey Bros,” says Casey Niemann, president of AgriSync, Inc. “They are experts in the precision agriculture technology market, and are putting AgriSync to use to help their experts troubleshoot issues, explain new technology, and continue to deliver excellent customer support that they are known for.”
For over 65 years, Ramsey Bros has sold machinery and demonstrated the importance of developing strong, enduring relationships with their farmer customers. This company core value has led Ramsey Bros to consistently operate at the forefront of the industry in South Australia, showing their commitment to customers by providing high-quality service and support their customers have come to expect.
“AgriSync has allowed us to amplify our customer support, especially within our Precision Ag Group,” says Daven Tomney, integrated technologies at Ramsey Bros. “We are able to see and solve customer issues quicker, while effectively tracking those support sessions. Most of all, it’s helping our customers stay up-and-running, which is the ultimate goal.”
AgriSync is the first remote support app for agriculture. It enables live video calling, which will assist technicians and subject matter experts in providing better service to their farmer customers when breakdowns occur or decisions need to be made. The live video technology allows the advisor to see exactly what the farmer sees to help bring speed to resolution. Within the app, advisors can organize and manage their help requests through a ticketing system and obtain instant feedback from customers about the quality of service they received.
Ramsey Bros has introduced AgriSync to current customers and is utilizing this new technology within their service calls.