Titan Machinery’s senior leadership were recently presented with two prestigious Case IH awards by CNH Executives: the Fix Right the First Time Award and an exceptional Net Promoter Score (NPS).
These awards reflect the commitment of Titan’s team members to the company’s culture of putting the customer first.
Fix Right the First Time: Processes That Deliver
The Fix Right the First Time Award honors Titan’s ability to repair equipment correctly on the first visit. This achievement is driven by the company’s culture of Uptime commitment to their customers and empowering their teams to make swift, informed decisions. As Bryan J. Knutson, Titan’s President and CEO, stated, “Our well trained, talented and passionate employees take our customers uptime very seriously and they know how critical today’s equipment is to our customers.”
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