The AI Tech Assistant streamlines repair processes
A new tool from Case IH is helping its technicians support farmer customers more efficiently.
“Time is money, and the more efficient they can be, the better off our dealers (and) customers are,” Dan Mattson, an ag product support rep with Case IH, told Farms.com.
The tool supporting technician efficiency is Case IH’s AI Tech Assistant.
It’s a chatbot within Case IH’s Dealer Portal that leverages the manufacturer’s resources and published information to help technicians find answers.
The conversation between the technician and chatbot begins with the machine’s serial number, which the chatbot recognizes and knows what piece of equipment the technician is working on.
From there the technician can ask anything from what a fault code means, to how to resolve the code, to more spec-related questions like proper tire pressures and the kind of oil required.
A group of pilot dealerships have been using the tool for the past year.
Feedback indicates that time saved is the biggest benefit for technicians.
“Resoundingly it’s time,” Mattson said. “We had one example from a technician (who) tried to find something and the old way would’ve taken him seven steps. But he asked the tool the specific question and it gave him the specific answer very quickly.”
For dealerships not using the tool yet, training resources are available.
Within the Dealer Portal is a resource hub that provides an overview on how to access the AI Tech Assistant and how to use it, Mattson said.