Repair Done Right is a campaign created by the North American Equipment Dealers Association (NAEDA) to change the narrative on Right to Repair. The main part of the campaign is a training platform providing dealer personnel a foundational understanding of what the Right to Repair issue is and how our industry is supporting customer repair.
The idea for Repair Done Right grew out of dealer demonstrations held around the country for legislators and stakeholders to show what our industry does to support customer repair. Dealers who participated in those demonstrations overwhelmingly agreed it would be beneficial if all of their employees had the chance to attend a demonstration to better understand the Right to Repair issue and all the positive things a dealer does to support customers.
Branded Training
Taking that advice, NAEDA worked with manufacturers to create branded training that condensed those dealer demonstrations into video modules presenting information in a concise and easily understood format with testing to ensure retention of key information.
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