Since first connecting machines through telematics in 2000, John Deere has continually focused on leveraging machine data to improve customers' uptime and their bottom lines. This focus sharpened in 2009 when the company took its first pioneering steps into active machine monitoring with factory-based collection, analysis, and reporting to product teams and key customers. The promise of turning data into valuable insights was being realized.
In 2011, John Deere exclusively offered customers remote diagnostics and programming services – and in the six years since, John Deere dealers have connected to, diagnosed, repaired, and reprogrammed over 150,000 machines – often without ever visiting the equipment in the field.
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