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The Do's and Don'ts of Customer Clinics

I had the chance to be a fly on the wall, and listen in to a roundtable discussion at the 2024 Precision Farming Dealer Summit in Indianapolis, as dealers discussed some of their best practices and biggest challenges when it comes to hosting customer clinics. Here are some interesting nuggets I jotted down in my notes app. 

The question of charging for clinics came up, to which one precision specialist responded, "When we do free events, if they're not paying anything, then they don't have skin in the game, and they don't participate as much in the clinic. That's one benefit of a perceived cost. They might walk away with a higher appreciation of the clinic." Another dealer said they don't charge for clinics because their customers have already made a big investment by being there. 

How big should clinics be? There were differing opinions on that question.

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Synthetic Microbiota Explained - Dr. Alexandre Thibodeau

Video: Synthetic Microbiota Explained - Dr. Alexandre Thibodeau


In this episode of The Swine it Podcast Show Canada, Dr. Alexandre Thibodeau, from the University of Montreal, explains how synthetic microbiota and bioreactor systems can help researchers study gut microorganisms, evaluate feed additives, investigate Salmonella control strategies, and develop alternatives to animal trials. Listen now on all major platforms!

"Bioreactor models can screen microbiota solutions before animal trials, lowering costs and reducing the number of pigs needed."

Meet the guest: Dr. Alexandre Thibodeau / alexandre-thibodeau-2493a540 is an Associate Professor at the University of Montreal, in Canada, with a PhD in Veterinary Science and Microbiology. His work focuses on swine gut health, food safety, microbiota research, pathogen control, and alternative research models that support animal production and welfare. His research explores innovative strategies to better understand interactions among microorganisms and to improve livestock health outcomes. Learn more from Dr. Alexandre Thibodeau on The Swine it Podcast Show Canada, available on all major platforms.