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The Do's and Don'ts of Customer Clinics

I had the chance to be a fly on the wall, and listen in to a roundtable discussion at the 2024 Precision Farming Dealer Summit in Indianapolis, as dealers discussed some of their best practices and biggest challenges when it comes to hosting customer clinics. Here are some interesting nuggets I jotted down in my notes app. 

The question of charging for clinics came up, to which one precision specialist responded, "When we do free events, if they're not paying anything, then they don't have skin in the game, and they don't participate as much in the clinic. That's one benefit of a perceived cost. They might walk away with a higher appreciation of the clinic." Another dealer said they don't charge for clinics because their customers have already made a big investment by being there. 

How big should clinics be? There were differing opinions on that question.

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In this episode of The Swine Health Blackbelt Podcast, Dr. Erin Kettelkamp from Swine Vet Center reviews common biosecurity audit findings from the Spring 2026 outbreak season across the Midwest. She explains how PRRS pressure exposed filtration leaks, transport gaps, smoke testing needs, and daily execution issues that can weaken even strong biosecurity investments. Listen now on all major platforms!

"Basic biosecurity execution can determine whether a filtration investment delivers real protection or leaves costly gaps exposed."

Meet the guest: Dr. Erin Kettelkamp is a consulting swine veterinarian with Swine Vet Center in northern Illinois. She specializes in herd health, biosecurity, and disease prevention across all phases of swine production, with applied field research focused on disease prevention and practical biosecurity solutions. Learn more from Dr. Erin Kettelkamp on The Swine Health Blackbelt Podcast, available on all major platforms.