MOLINE, Ill., , John Deere (NYSE: DE) announced the launch and availability of a new digital tool designed to enhance how equipment owners use, maintain, diagnose, repair, and protect their equipment. Operations Center™ PRO Service delivers new, industry-leading support capabilities for both connected and non-connected machines across John Deere's agriculture, turf, construction, and forestry equipment portfolio. New and enhanced features include the ability to install software when replacing electronic components or controllers, also known as reprogramming.
Operations Center™ PRO Service was developed with customers at the center and adds to the suite of existing digital support tools available to John Deere equipment owners today – including the John Deere Operations Center™, Equipment Mobile, and Shop.Deere.com – providing customers even more control over how they use, maintain, diagnose, repair, and protect their machines. The increased functionality of Operations Center™ PRO Service also replaces John Deere Customer Service ADVISOR, which will be phased out over the next year.
"The launch of Operations Center™ PRO Service is a significant milestone that adds to John Deere's existing tools, and it reaffirms our longstanding commitment to empowering customers to choose how they repair their equipment," said Denver Caldwell, Vice President of Aftermarket & Customer Support. "Importantly, our development of these tools reaffirms John Deere's support of customer self-repair. We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible."
In addition to equipment owners, a local service provider can also use Operations Center™ PRO Service. With a John Deere equipment owner's permission, independent providers can gain access to diagnostic and repair information to support the equipment owner's needs.
"Our message to our customers is clear," continued Caldwell. "Whether you want the support of your professionally trained and trusted John Deere dealer, to work with another local service provider, or to fix your machine yourself, we've created additional capabilities for you to choose the option that best fits your needs."
Source : Newswire.ca