John Deere Has Reached an Agreement with the FTC and Five States to Expand Access to Diagnostic Tools, Repair Information, and Service Resources
John Deere has reached an agreement with the Federal Trade Commission (FTC) and five states that strengthens access to diagnostic and repair tools for farmers, ranchers, and independent service technicians.
The agreement announced July 8 resolves litigation brought by the Federal Trade Commission and the states of Arizona, Illinois, Michigan, Minnesota and Wisconsin, which had challenged John Deere's repair restrictions and sought expanded access to diagnostic and repair tools for farmers and independent technicians.
The agreement is intended to give equipment owners more flexibility when maintaining and repairing both current and future John Deere machines.
“This is good news for our customers and for the future of how Deere equipment is supported,” said Denver Caldwell, vice president of aftermarket and customer support.
“Producers and equipment operators demand flexible and world class capabilities enabling the maintenance and repair of their machines; we are and will continue to deliver on that expectation.”
The agreement formalizes John Deere’s ongoing efforts to expand access to repair resources while increasing transparency for customers.
It also establishes a framework that allows the FTC and participating states to verify the company’s continued compliance with these commitments. By reinforcing access to diagnostic tools and repair information, the agreement provides equipment owners and independent repair providers with greater choice and control over maintenance decisions.
“We’ve said from the beginning that our focus is on helping customers keep their machines running when and how they need them,” said Caldwell.
“This agreement bolsters that commitment, and we’re confident it will make a real difference for the people who depend on our equipment every day. We share the Administration’s and the states’ desire to put farmers first while preserving Deere’s ability to support American agricultural productivity, equipment safety and innovation.”
The agreement also resolves the legal matter initiated by the FTC and several states in early 2025, allowing John Deere to focus on enhancing customer support and product services.
Company officials noted that similar agreements across the industry have emphasized improved repair access and transparency.
Moving forward, John Deere plans to continue investing in diagnostic tools, technology, and service solutions that give customers the flexibility to repair equipment themselves or work with their preferred independent technicians or authorized dealers, helping keep agricultural operations productive throughout the year.
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