John Deere Expands Operations Center Experience with New Customer E-Commerce Capabilities

• John Deere Operations Center™ is now integrated with Shop.Deere.com enabling simplified parts ordering.
• Customers with factory maintenance plans can add parts for scheduled services directly to their cart and complete purchases.
• Customers and their approved John Deere dealers or independent service providers can jointly monitor and manage maintenance plans and parts ordering to help maximize uptime.

Enhancing on-the-job convenience and expanding customer accessibility to machine data, John Deere unveils new user capabilities within John Deere Operations Center™. Customers utilizing Operations Center can now benefit from streamlined parts ordering through the newly integrated Shop.Deere.com feature. Customers with factory maintenance plans can add parts for scheduled services directly to their cart and complete purchases with confidence and ease.

"We are continuously evolving John Deere Operations Center to simplify and enhance our customers' digital experience," said Katie Voelliger, product marketing manager, John Deere. "Customers can review, create and save factory-recommended or customized maintenance plans within Operations Center and manage all equipment maintenance in one convenient location."

This streamlined fleet maintenance management process enables users to plan maintenance intervals, order parts online, and monitor machine health efficiently in near real time, through one interface. This helps customers increase uptime through better management of preventative maintenance for their equipment fleets.

Within Operations Center, fleet managers can also log completed maintenance tasks with details such as costs, photos, documents, repair notes, and service history to support machine lifecycle management. Customers and their approved John Deere dealers or preferred service providers can jointly monitor and manage maintenance plans, helping to streamline communications for more productive operations. Lastly, customers utilizing the John Deere Equipment Mobile application can benefit from the new Shop.Deere.com feature as well, enabling simplified parts ordering from a variety of customer platforms.